All our customers have the right to return their products without having to give any explanation.
To exercise this right, you must notify Pilbelles using the contact form provided. Upon receipt of your notification, Pilbelles will refund all payments made, including shipping costs, using the same payment method you used to make the original purchase.
However, you must return the products to Pilbelles within 14 calendar days from the date you informed them of your decision to return them. In addition, you must bear the direct shipping costs for the return and be responsible for any diminished value of the products due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods. There are exceptions to this right, such as personalised products or products that may deteriorate or expire quickly.