Yes, please note that all product prices shown on our website do include value added tax (VAT).

Shipping costs for the peninsula vary depending on the amount of your order. If the total amount is less than 40€, the shipping costs will be 3,99€. If the amount is more than 40 euros, the shipping costs will be free.

If you have any questions or need help placing an order, our sales team will be happy to assist you. You can contact us through our customer service phone number 744 66 92 48.

Once we ship your order, you will automatically receive emails from both our website and the shipping agency we have contracted. In these emails you will find important information about your shipment, such as the tracking number that you can use to track your order at any time.

All our customers have the right to return their products without having to give any explanation. To exercise this right, you must notify Pilbelles through the contact form provided. Once you receive your notification, Pilbelles will refund all payments made, including shipping costs, using the same payment method you used to make the original purchase. However, you must return the products to Pilbelles within 14 calendar days from the date you informed them of your decision to return them. In addition, you must bear the direct shipping costs for the return and be responsible for any diminished value of the products due to handling other than what is necessary to establish the nature, characteristics and functioning of the goods. There are exceptions to this right, such as customized products or products that may deteriorate or expire rapidly.

Upon payment of your order, all invoices are automatically sent by email, indicating in the subject line that they contain the invoice (check your spam folder if you do not find it in your inbox). If you need to download invoices, you can do so directly from the order history section of our website. To do so, just look for the option “Download PDF invoice”.